Shipping policy
Where we ship
We ship to the United States and Canada only.
Processing and delivery times
Orders ship within 1–3 business days and arrive in approx. 14 days. Orders placed before 12:00 PM Pacific usually ship the same or next business day. During sales and the holidays, please allow up to 5 business days for processing.
Shipping rates
- Standard shipping: $12 USD flat rate
- Orders $79 USD and over: free shipping
All prices and shipping rates are in US dollars.
Duties and taxes
Customs duties, import taxes and brokerage fees are not included in our prices or shipping fees and are the buyer’s responsibility.
Tracking and lost packages
We email you a tracking number once your order ships. If your tracking hasn’t updated in 5 business days, or a tracked package is lost, contact us and we’ll work with the carrier to find it, or send a replacement or refund.
Address changes and cancellations
We can change an address or cancel an order only before it ships, so email us as soon as possible with your order number. Please double-check your address at checkout, as we aren’t responsible for packages sent to an incorrect address.
Questions
Email sparkleutopia@gmail.com and we’ll reply within 2 business days.