Refund policy
Returns
You can return any item except earrings within 7 days of delivery, as long as it is unused and in its original packaging.
Earrings are final sale for hygiene reasons and can’t be returned or exchanged.
How to start a return
- Email us at sparkleutopia@gmail.com with your order number, the items you’re returning, and whether you’d like a refund or an exchange.
- We’ll reply within 2 business days with instructions. Please don’t send items back before we approve your return.
- Ship the items with tracking to: Sparkle Utopia, 508-7831 Westminster Hwy, Richmond, BC V6X 4J4, Canada.
Return shipping
Customers pay for return shipping, and original shipping charges are non-refundable. We can’t refund items lost on the way back to us, so please use a tracked service.
Damaged, defective or incorrect items
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the item and its packaging. We’ll send a replacement at our cost.
Exchanges
Exchanges are free if your order hasn’t been processed yet. Once it has been processed and shipped, you can still exchange it, but you’ll cover the shipping costs for the exchange, including return shipping.
Refunds
Once we receive and inspect your return, we’ll let you know whether it’s approved. Approved refunds go to your original payment method within 5–10 business days. If it takes longer, please check with your bank first, then contact us.