Shipping
We ship to the United States and Canada only. Orders ship within 1–3 business days and arrive in approx. 14 days. Orders placed before 12:00 PM Pacific usually ship the same or next business day; during sales and the holidays, allow up to 5 business days.
Rates and duties
| Order | Shipping rate |
|---|---|
| Small packages | $12 USD flat rate |
| Orders $79 USD and over | Free |
Customs duties, import taxes and brokerage fees are not included in our prices or shipping fees and are the buyer's responsibility.
Tracking and lost packages
We email you a tracking number once your order ships. If it hasn't moved in 5 business days, or a tracked package is lost, contact us and we'll work with the carrier to find it, or send a replacement or refund.
Address changes and cancellations
We can change an address or cancel an order only before it ships, so email us as soon as possible with your order number. Please double-check your address at checkout, as we aren't responsible for packages sent to an incorrect address.
Returns and exchanges
You can return everything except earrings within 7 days of delivery, as long as items are unused and in their original packaging. Earrings are final sale for hygiene reasons and can't be returned or exchanged.
How to return
- Email us with your order number, the items you're returning, and whether you want a refund or an exchange.
- We'll reply within 2 business days with instructions. Please don't send items back before we approve the return.
- Ship the items with tracking to: Sparkle Utopia, 508-7831 Westminster Hwy, Richmond, BC V6X 4J4, Canada.
Return shipping and damaged items
Customers pay for return shipping, and original shipping charges are non-refundable. We can't refund items lost on the way back to us, so please use a tracked service.
If your order arrives damaged, defective or incorrect, email us within 7 days of delivery with your order number and a photo of the item and its packaging. We'll send a replacement at our cost.
Exchanges
Exchanges are free if your order hasn't been processed yet. Once it has been processed and shipped, you can still exchange it, but you'll cover the shipping costs for the exchange, including return shipping.
Refunds and contact
Refunds go to your original payment method within 5–10 business days after we receive and inspect your return. If it takes longer, check with your bank first, then contact us.
Email sparkleutopia@gmail.com and we'll reply within 2 business days.
Sparkle Utopia
508-7831 Westminster Hwy
Richmond, BC V6X 4J4
Canada